jayabos Casino & Sportsbook Data Care
This page describes what we collect when you use jayabos and how we keep that data protected. We handle your information responsibly and only use it to deliver our platform's services, process your payments, and comply with applicable law. Our commitment is transparent: you own your data, and we explain exactly how it moves.
Our platform operates in supported jurisdictions only. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.
What We Collect on jayabos
We collect your email, username, phone number, full name, and date of birth when you register. During account verification (KYC), we ask for a scanned ID and proof of address—typically a utility bill or bank statement. We do not store your password in plain text; it is hashed before storage.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect the transaction ID, amount, timestamp, and status. We do not store your payment card details; our payment partners handle tokenisation. If you withdraw, we log your bank account details temporarily to process the transfer, then mark them as verified without retaining the full account number.
We log your IP address, device type, browser, and session activity. This helps us detect fraud and unusual access patterns. If you contact our support team via live chat, email, or in-app messages, we keep those conversations in your account history for reference and dispute resolution.
Cookies placed by jayabos track your login state and game session. We use third-party analytics (Google Analytics) to understand page performance and user flows—this is anonymised and does not identify you personally. Marketing cookies are optional and require your consent; you can disable them in your account settings.
How We Use Your Data
We use your email and phone to send account notifications, withdrawal confirmations, and security alerts. We verify your identity to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in jurisdictions where jayabos operates. Your payment information is processed only to settle deposits and withdrawals; we do not share it with third parties except our licensed payment processors.
Session logs help us investigate login issues, resolve disputes about bets or withdrawals, and block suspicious access. If you withdraw during peak times (e.g. after Liga 1 matches or Idul Fitri), processing may queue—we use your activity log to prioritise high-value or overdue requests.
We do not sell your data to advertisers or data brokers. We do share aggregated, anonymised metrics with our payment partners and regulators—for example, "jayabos processed 5,000 mobile banking deposits this month"—but never your individual account details.
Your rights on jayabos
- Access: Request a copy of all data we hold about you.
- Correction: Ask us to fix inaccurate email, phone, or address details.
- Deletion: Request account closure and data erasure, subject to legal holds for disputes.
- Portability: Receive your data in a standard format.
- Opt-out: Disable marketing emails and analytics cookies anytime.
Our jayabos Privacy and Storage Practice
We store your account data on servers hosted in jurisdictions that may fall outside your country of residence. We use encryption in transit (TLS 1.3) and at rest for sensitive fields (passwords, payment tokens). We do not encrypt session logs or betting history, as these are needed for real-time access during gameplay and dispute review.
Our data retention policy: account information stays active as long as your account exists. If you close your account, we keep your transaction history and KYC documents for seven years to satisfy money-laundering reporting obligations. Payment processor records (DANA, e-wallet, mobile banking, local payment, etc.) are retained by the processors themselves—we do not control their retention schedules.
We undertake standard security practices: firewalls, intrusion detection, regular vulnerability scans, and staff access logs. We do not claim standard security practices; no online service is breach-proof. If we discover unauthorised access to your account, we notify you within one business day and help you reset your credentials.
We work with third-party processors: payment partners (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet settlements), analytics platforms (Google), and email service providers (for transactional mail). Each processor signs a data-processing agreement and may only use your data on our instruction.
Cookies and analytics: jayabos uses session cookies (essential, no consent required) and optional marketing pixels. You can clear cookies in your browser settings or disable them in your jayabos account preferences. Google Analytics receives anonymised data; it is not tied to your identity unless you voluntarily link it.
Changes to this policy: We may update this page to reflect new features, payment methods, or jurisdictional law. We notify users of material changes via email. Continued use of jayabos after the update date means you accept the revised policy.
Contact: For privacy requests or questions, email our support team. Include "Privacy Request" in your subject line and confirm your jayabos username. We respond within 10 business days.